Application Support Engineer Resume Examples

Application Support Engineers collaborate with other internal teams and are responsible for solving a variety of application issues. Their responsibilities include improving application flow processes, handling quality assurance activities, solving technical issues, assisting customer support departments, and optimizing system performance. The most successful resume samples highlight qualifications like computer systems expertise, applications proficiency, customer service orientation, problem solving skills, attention to details, and proactivity. Eligible resumes make display of a Bachelor’s Degree in a relevant field, such as computer science.

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Additional Computer Software Resume Samples

How to Format an Application Support Engineer Resume

You may benefit from using a functional format on your resume as an IT candidate. This skills-based document enables you to create multiple sections dedicated to different skill sets. You can craft dedicated and detailed sections for your knowledge of multiple programming languages, troubleshooting techniques and collaboration, as demonstrated with Candidate A below.

However, if you have over a decade of experience, format your application support resume with the chronological resume. This work history resume moves backward from your current role to your oldest job to outline your gradual career progression. Candidate B uses this resume format to summarize their career growth from entry-level IT associate to senior-level support engineer.

Functional Resume

• 4 years of experience
• 1 year at this job
• MS Computer Science

Professional Skills

Programming Languages

• Strong practical knowledge of networking protocols related to HTTP, HTTPS, TCP/IP and Telnet.
• Good understanding of Network Management systems.
• Holds Java certification.

Collaboration

• Works with L4 support engineers to find the root cause and the resolution of corrupted code.
• Only receives minimal supervision with no instruction on routine work and general education on new assignments.
• Regularly works with level I and II support engineers, product managers and internal engineering teams.

Chronological Resume

• 10 years of experience
• 4 years at this job
• BS Computer Science

Work History

Level IV Application Support Engineer, Draft Winds LLC April 2018 – September 2021, New York, NY

• Provide proactive and reactive technical support, and second line phone and email consultation to independently debug complex product problems.
• Maintain and oversee a kanban board for ticketing, case creation and escalation procedures related to web and application server uploads.
• Write and review networking protocols in HTTP, HTTPS, TCP, SNMP and SSH technologies.

Application Support Engineer Resume Samples

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0-5 years of experience

Remote member of SMS’s project team for the US Department of Veterans Affairs migration from various service desk tools (Remedy, Serena, and CA SDM 12.6) to the Single Tool environment: CA SDM 12.7.

• Worked with stakeholders across the country to gather requirements for new systems and reports
• Communicated with the client to obtain an understanding of their environment, challenges, escalation processes and apply that information to support the smooth transition to the new helpdesk application
• Utilized existing structure to translate ticket categories and group names to the new system structure
• Identified and escalated issues with the migration to ensure they were addressed and resolved
• Derived and tracked action items to ensure the project is completed on time and with minimal downtime to the client
• Configured SDM 12.7 from scratch to adequately fit the clients needs

10+ years of experience

Provided technical support to customers across the nation for GE’s Centricity Radiology Information Systems and Stentor PACS Systems. Provided analysis of operating systems, database subsystems, and system management to diagnose and resolve issues and enable successful software installations, upgrades and other system management projects.

• Ensured all customer sites were up and running by utilizing proactive monitoring tools. This increased customer up time to 95%.
• Achieved distinction as a top engineer with one of the highest closed cases without requiring escalation.
• Trained new engineers in providing proactive support to customers.
• Installed and implemented NextNine Proactive Monitoring Software which was the primary tool used to monitor all RIS and PACS customers.

0-5 years of experience

Liaise with customer engineering, product engineering teams in London, Slovakia to develop hot-fix solutions for U.S based customers. Managed multiple customer projects / issues and hot-fix delivery schedule, work order evaluations, hot-fix design and implementation.

• Led in customer service process re-structuring and improvement, contributed in implementing CRM systems using Salesforce, Excel VBA to generate customer facing reports.
• Worked with bank transaction monitoring programs in assisting regulatory issue such as fraud and money laundering. Trained in various sentinel products and performance tuning, setting up data feed scheduler, work with tasks on schedule.
• Resolved problem in operation glitches, data feed timing issues, Web Sphere set ups and work with job scheduler. Collaborated with project management teams with Sandbox deployment.
• Developed, maintained customer environments using VMware Server and workstation, Centos OS 3.5, DB2, Oracle 9i and Searchspace products.
• Coded in data processing to solve JVM memory bottleneck problem. Worked with tuning and optimization Java JVM and database deadlock detection.

0-5 years of experience

Installation, configuration, administration and end user support for five independent installations of C.A. Message Manager 12.1 throughout the globe. Previous product, known as iLumin Assentor 3.4 also supported.

• Health monitoring for environment that processed approximately […] messages daily.
• Provided support for SMTP routing, IIS 6.0, SQL 2000 and 2005.
• Migrated all functionality from bank hosted environment to vendor hosted solution, Autonomy Message Manager (S6).
• Performed Incident/Change Management functions via IBM Maximo. Identified required changes and updates, generated and controlled change management documentation and managed execution.

0-5 years of experience

Developed and modified Oracle SQL queries to access and refine financial data

• Compiled data and department metrics into reports for directors’ examination of processes
• Responsible for maintaining 100% uptime for tax calculation system
• Administered WebLogic server nodes handling millions of dollars in tax calculation daily
• Coordinated development team with business users for system deployment and modifications
• Created and maintained project documentation
• Provided system support for department user base and data analysts

0-5 years of experience

Managed all Production Issues with assigned applications (Unifi, Appian, BRMS proprietary software, SBA 2000, SBA loan origination) running on Oracle, SQL 2008 R2, JAVA,

• Supported applications, revising, updating, creating and improving stored procedures, problem solving and providing documentation as required, including root cause analysis.
• Installed, Deployed, and supported Appian BPM project using J2EE, Spring, Apache, JBOSS EAP
• Researched, prepared detailed specifications, designed tests, debugged, and installed, and modified computer software in various platforms in a complex and integrated systems environment
• Special Projects, implementation of new software, patching servers, troubleshooting, light project planning. (i.e Java JRE upgrade across several applications, Coordinated Migration of servers to new data center).

0-5 years of experience

Served as Technical Support Lead for all Network Reporting UNIX systems, handling second-tier support for technical and developer questions from customer base ranging from application support and end-user questions to problems accessing customer-facing systems.

• Owned and drove the resolution process for applications issues, communicating the statuses, performing root cause analysis, and providing post-resolution reporting for high severity incidents. Helped resolved windows login issues, isolated missing web reporting data and correct daily reporting process errors.
• Updated/maintained CISCO Firewall rule sets for Network reporting UNIX Systems, reducing customer tickets.
• QA tested the Network Reporting InfoVista VF2 software, shortening release schedules. Maintained the bug tracking system.
• Automated many processes in IT maintenance, IT development, and business operations using Perl, Shell Scripting and SQL.
• Implemented XML into the daily Network Reporting Topology file processing.
• Developed and maintained effective relationships with engineering, DBA’s and customer support teams.

0-5 years of experience

Responsible for resolving escalated cases from call center using T-SQL to identify errors and bugs and to build solutions for data issues.

• Install, configure, and troubleshoot our Enterprise software package by remote access means. UAT of new release installations and content.
• Mentored and trained junior members of team in SQL querying, database design, and reporting.
• Lead group in project to build an on-line Employee Evaluation tool.
• Build several internal tools and customized reports in in C#/ASP.NET.
• Project Management of department projects.
• Recognized as Outstanding Employee of the 4th Quarter 2013.

0-5 years of experience

Provided system maintenance and status reports

• Installed, un-installed and maintained Topaz Agents
• Tested client custom dashboards, monitored real time Data Script Workflow, set thresholds, enabled, disabled and removed applications and conducted performance monitoring and troubleshooting
• Developed and distributed availability and performance analysis reports
• Trained 15 new team members in all aspects of application support engineering
• Processed daily and weekly reporting logs which provided valuable process improvement information
• Saved over $500 per year by regularly verifying information through regular Audit reporting
• Automated database backup and scheduled virus scans on a weekly basis saving significant amounts of time and money

0-5 years of experience

Application support for a large and highly customized help desk system with 4,500 users and 50,000 documents.

• Diagnosed and corrected all software code issues for software written in HTML, Perl, JavaScript and Java.
• Installed all patches and upgrades.
• Created monitoring, automation, metrics and utility scripts using Korn Shell, Perl, Oracle SQL and JavaScript and Java.
• Wrote Oracle SQL for ad hoc and monthly reports requested by upper management or users.
• Implemented and executes the disaster recovery scheme.
• Resolved user tickets for front-end issues.
• Completed coding and maintained a TinyURL application written in Perl, and utilizes Apache web server directives.
• Ensured all platforms were AT&T Security Policy and Requirements (ASPR) compliant.

0-5 years of experience

Provided technical training for all Utility Products. Interfaced nationally with sales representatives and Utility customers east of Mississippi River. MV Utility Products included utility enclosures, capacitor banks and capacitor switches and electronic switch controllers.

• Created new product catalog and implemented nationwide distribution that created increased national corporate recognition.
• Instrumental in launch of new pad mount switchgear line.
• Developed close working relationships with contracted Sales Representative companies in Eastern division which made them more responsive to company desires.
• Authored preliminary edition of instruction book for new communication device and software.

0-5 years of experience

24/7 Application Support for Pharmaceutical distribution software that interfaced with USPS, UPS, and FedEx (FXRS) Shipping Solutions. These distributed Pharmaceutical applications were built on C++, Java, J2EE/Eclipse and Spring framework, Perl, and Oracle databases.

• Maintained and configured secure connection to internal Linux SSH servers. Worked with teams to solve problems with Symbol hand-held telnet clients, large Mail Sorters
• Maintained zip code tables for shipping software.
• Wrote Web reports in Perl for operations personnel.

0-5 years of experience

• Performed health checks related to NEAT (trading terminal), BOLT, Bloomberg applications and servers to ensure the systems are up and running before and after market hours.
• Analysed the products Dolphin and Penguin to identify the system issues and enhancements by reviewing the system functionality and interaction with the business users.
• Maintained compliance with all mandated technology related security regulations.
• Coordinated with the vendors and resolved up to 30 issues real time related to the products Dolphin and Penguin.
• Assisted project management teams in the design and implementation of support solutions involving all current productivity applications supported and worked directly with the business users.
• Diagnosed, analyzed, reported, documented and escalated tickets for 5 production system incidents per week.
• Handled support activities and production issues single-handedly related to the products Dolphin and Penguin.

6-10 years of experience

Installed, programmed, maintained and repaired DAVOX call center computer systems in the Midwest.

• Voted 1985 Customer Service Employee of the year.
• Promoted to Senior Corporate Technical support Engineer in 1989.
• Valued as acting Regional Manager during manager’s absence.
• Recognized in customer reviews for exceptional customer focus.
• Demonstrated expertise in voice and data systems, telephony technology and in house wiring; DOS, COSMIC and UNIX operating systems; MS Office and Lotus applications.

0-5 years of experience

Project coordinator for pilot program KRONOS Workforce Central application and terminal devices under TSA, provided assistance to the testing team with any anomalies discovered.

• Monitored the KRONOS DCM system for non-operational terminal devices and liaised with the network, database, and management teams to resolve issues.
• Reported all application issues to project management of all TSA applications and escalated all issues to Tier 3 support personnel.
• Processed bi-weekly pay schedules to the National Finance Center, utilizing SQL scripts and UNIX language.
• Provided support to TSA Scheduling Officers on Sabre Scheduling applications.
• Performed validation and verification on TSA application builds.
• Provided support to emergency response on TSA application-related issues.

Application Support Engineer Duties and Responsibilities

The role of Application Support Engineer is one of the more generalized positions in the IT world. A good Application Support Engineer needs to have at least a working knowledge of database management, different operating systems and different programming languages. We scoured several Application Support Engineer job postings in order to compile the following list of core responsibilities.

Identifying and Evaluate Technology Solutions The Application Support Engineer is a key member of the team responsible for using technology to improve business performance and strategy. This duty involves using one’s complex problem solving skills to brainstorm software solutions, and then work together in a small group to craft a pitch to present the idea to the company’s decision makers. Performing this duty well on a consistent basis can fast track an Application Support Engineer for promotion.

Problem Solve and Troubleshoot Although the Application Support Engineer is the first line of defense in finding the root cause of an application malfunction, sometimes they find an issue too severe for them to address. Their duty in this scenario is to escalate the issue to their Senior Engineer. The Senior Engineer then formulates a plan to address the issue and dictates said plan to their team of Application Support Engineers.

Onboard New Users This is where strong communication and interpersonal skills come in handy. The Application Support Engineer is part of the team responsible for ensuring new users of an application have a smooth onboarding process. These users could be internal users of the company one works for, or they can be clients of an agency.

Identify Potential Issues Part of what makes a good Application Support Engineer is the foresight to anticipate and address potential issues before they become issues. This takes good organizational skills and a keen attention to detail.

Work with Cross-Functional Teams Rarely is the role of Application Support Engineer a one-person show. They work with the support team on a daily basis to contribute to their employer’s overall IT needs and strategy.

Application Support Engineer Skills

A successful Application Support Engineer is not your stereotypical anti-social tech person. In addition to possessing a wealth of technical knowledge, they must also have the interpersonal skills to help users of said application. Based on our research, we identified the following core skills one must possess to get a job as an Application Support Engineer.

• Working knowledge of SQL Databases & basic network configuration
• Working Knowledge of IT Hardware and Software
• Ability to learn and master employer-specific software
• Complex problem solving
• Written and verbal communication skills
• Ability to diagnose & address application issues

Application Support Engineer Educational Requirements

In order to get a job as an Application Support Engineer, one must first earn a Bachelor’s degree in Computer Science or a related field, such as Software Development. During the course of this education, aspiring Application Support Engineers learn the basics of database management, application development and and computer-related Mathematics. Professional certifications are not required for employment, but there are several options available. IBM, Apple, Microsoft and Amazon all have IT certifications that can be earned to make one more attractive in the job market.

Application Support Engineer Salary

According to online sources, the national median salary for Application Support Engineers is about $77,000. Those on the low end of the spectrum earn an annual salary in the neighborhood of $60,000, while those on the high end of the spectrum can earn $90,000 or more.